Hi,

It started about 5 or 6 nights ago, at 2000 I would be disconnected from AOL until about 2203. I talked to AOL online support and was told to change my DSL filter as they only have a life of about 8 months. I did this and...guess what the next night it disconnected between 2000 and 2205. I couldn't connect using IE either by the way. The next night I spent about an hour on the phone to help. This consisted of resetting the router and reconfiguring it as AOL could not see my end. I did this twice, but 1st level support said I would have to be passed on to 2nd level. I kept saying is it a problem with BT. I had also reinstalled software, and deleted all virus and firewall software. 2nd level did exactly the same as 1st level...reconfigured router. Then they eventually said it was a local network outage. I asked if I need to report this to BT or they would deal with it. They said it was already in hand and to call back in 48hrs if it wasn' sorted. Guess what..NOT SORTED!!!
Both yesterday and today no service between 2000 and 2100hrs. I have each time logged into router and this shows LCP down. I have no service. I have now sent two emails to AOL. So much for reply within 24hours. NO REPLY RECEIVED.

Anybody got any ideas where to go from here. Is it AOL? BT or what? My router shows a connection rate for upstream and downstream, but no connection available using either AOL or IE software.

Just keep bugging AOL, it is more likely to be at their end.

They normally say this over the phone:

Pull out the ADSL cable or Main telephone cable (:S like what the heck)

or.....

Reset your computer (Like yeah ISP thanks by this point they make me laugh at them down the phone, Like i haven't tried that time and time again :P)

Or it is just a plain "Oh leave your internet for tonight" (By this point i am getting mad :P)

Computwiz

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