i turned o my laptop and i noticed when i was goint to shut it down that it didnt have the shut down button on the start menu and neither the run . what coul be the problem? how can i fix this please help ! email address removed

Hi, welcome to the forum.


Have you scanned for viruses and spyware?
Have you made any software changes recently?
What are your specs?

Post back and we can help you further.

yes i scanned for virus and spy ware and it fixed all the virus and spy ware ! i also went to msconfig to see if i had disabled somr thing wrong cause i disable auto run programs ofthen so the laptop starts quiqker i have a vaio pcg-k35 with xp proffessional version nemesis please help!!

What did you use to scan?
Is there any way you can post a picture?

avg anti virus and spyware doctor

hey there, firstly if you press your windows key(the key with the microsoft flag on) + R, it will open the run command, type msconfig, then press startup tab, what is on there? anything look suspicious?, let us know, also have you tried another logon? also do you have any restrictions set for your logon? Right click ur taskbar, click properties, click the start menu tab, click customize, click the customize tab, scroll down and make sure the run command box is ticked. I will look up how to recover your shutdown button, in the mean time press ctrl + alt + del, press the shutdown button at the top and press turn off

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when i press the windows logo key + R IT SAYS SOME RESTRICTIONS CONTACT COMPUTER ADMINISTRATOR

i created an other administrator accaunt and every thing looks normal ! it must be a locked by administrator issue how do i set it to default?

what do u mean default? do u mean so it auto logs onto that account on boot? let me know and i'll tell you how to set it . Also i think its best you know that ur run command is displaying that restrictions message most likely because of a virus, many virus's disable the run command so that u can't disable them running on boot by changing the msconfig, best that you get a good quality virus scanner thats up to date and do a system scan, up 2 u, i suppose now its working you'll be ok but eventually that virus will come back i would of thought urs Dave

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This sounds like one of those prank joke programs.

Check in Control Pannel > Add / Remove programs to see if there is any file that admits to being a joke (As most do, when the joke is over)

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possibility there, i've found that most pranks are closed by moving your mouse cursor into the top left or top right of your screen

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ive cheked for virus ans spyware and it still missing the shutdoun and the run in the start menu how can i set the user account to default caude it says it has been diabled by the administrator and i am the only one in this computer i opened an other administrator and it works fine ! any way to do this or transfer my settings to the new one?

If I've read the post correctly, this is what you should do.

While in the working administrator account, go to start, control panel.
Double-Click on User Accounts. Select the account that had that stuff disabled, then select the option "Change my account type," then change the setting to administrator. Now your original account will have full access to everything like it should.

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If you have any questions you can email me at zack.schmid@gmail.com.

i think he is set to admin, looks like spyware has edited his user rights so that he cant access run or shutdown, best way would be to backup your documents that can be found c:/documents and settings/your name and save the backup somewhere on ur c drive, don't save backup to ur desktop, also backup anything on ur desjtop u want and save it on ur c drive, go onto the account that works fine then goto c:/documents and settings/ name that dosent work, right click the name of the file of the account that dosent work and delete it, then logoff and log onto the account that didnt' have the shutdown or run command and see if the shutdown button and run command have appeared, if all works, stay logged on and goto where you backed up ur documents and desktop, cut them and then paste them back into the file they originally came from (c:/documents and settings/name that didn't work originally) hope this helps urs dave

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i tried to copy the foulder but a file called ntuser canot be copied !

ok m8, thought id make it easier, firstly logon to the new account you created that works, i've created 2 videos on how to fix your old logon, between video one and video 2 you will need to logoff the new account and logon to the account that didn't work originally, logging on will take a while but it should be ok , video links are below, when you click the link you will be taken to a site where the video will start almost straight away, best pressing the view size tab under the video and selecting 800 as this is the biggest size and easiest to see

Video 1: Here

Video 2: Here

Hope this helps, if u have any problems let me know

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i cant see them i push play and nothing happens can u post them so i can download them?

I tried it too and the actual video file no longer exists apparently. If you press play, wait a sec, then right click and go to error details it says it cannot find the specified file, or somethin'.

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If you have any questions you can email me at zack.schmid@gmail.com.

strange, works for me, the videos are wmv btw, u need at lease windows media player 9 to view them, i sadly can't upload them here as i am not allowed more than 210kb a time , i will try to find another site or i can email you them

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Most Of Your Computer Problems Can Be Solved With A Sledge Hammer

The first one plays fine for me.
Second one doesn't work