Acer Aspire SA60-3870

[Ianb]

DVD/CD - RW has packed up for no apparent reason , error message reads
driver corrupt or missing (code39).
Uninstall / Reinstall won't correct it - system check just leads to error message.
Tried installing a new internal DVD-RW which I know works but leads to the same error message.
My question is can anyone tell me if it's fixable OR if I buy an External DVD - RW what are the chances of it working.

[jbrown456]

Have you tried calling acer tech support? Sometimes they have solutions for this sort of stuff. And, maybe reinstalling windows could help? That would be my guess after trying all that you've done.

[Tom]

You have an acer. Thats the problem.

Yes, Acer tech support should help but if they want you to return it to them for replacement expect a long wait and a charge if its software related.

[Ianb]

Not been able to get through to Acer support by phone yet , tried
e-mailing and guess what it won't go through because the serial No.
is not "correct" .
Funny that as it's the one on the Unit !
I'll try again though.......hmmm reinstalling windows ???? might try that if all else fails.
Thanks guys...Oh by the way "Moto" i'm a Scot so always go for the cheapest ; )

[jbrown456]

Originally Posted by Ianb

Oh by the way "Moto" i'm a Scot so always go for the cheapest ; )

lol

If you were to try reinstalling windows, my question is, did your acer come with a reinstall disk? (windows disk)..

[Tom]

Hah... I've got an Acer laptop myself... I'll only make that mistake once!

[jbrown456]

lol, my dad has one and it didn't even come with a xp reinstall cd...

[Tom]

Neither did mine... doesn't need one?
My Acer laptop has now needs to be repaired for the 5th time since I bought it in Febuary!

[jbrown456]

Originally Posted by midimoto

My Acer laptop has now needs to be repaired for the 5th time since I bought it in Febuary!

Thats really sad....

Originally Posted by midimoto

Neither did mine... doesn't need one?

You need one if you want to reinstall windows.... other than the stupid "recovery" software included..

[Tom]

Press F10 (I think) through start up and you can use the recovery thing to completely re-install Windows XP. You might have to enter a code which should be Six 0's if its the same as mine by default.

Thats how I've always re-installed Windows and its worked fine each time.

[jbrown456]

Really? Oh, thats cool. Didn't know about that..