Hi there my name is Charles and i'm a first time usr on this msg board. Depending on what kind of response i get and the knowledge of the people, i may come back for more help late rand help out myself. well i won't give my life story i'll get straigh tto the topic:

i'm working with two computers for a real estate company. Both PCs look like they were custom built, or built by a small unknown company, because there are no trademarks anywhere on it. The computer has 8 USB slots(2 in front 6 in back) and none of them work. when looking through the device manager to see if the drivers were properly installed, turns out the builder(whom we don't know or bother to remember) didn't install any USB drivers. all it shows is "PCI Device" in the USB area, and "USB controller." Both have a question mark on them and have no driver when i go into the properties for each device. I have tried clicking the reinstall button and the update driver button(dumb move i know). I dont' know much about USB drivers but i'll understand u if u talk to me in computer i speak it :P. sorry my message was so long, but if someone could please help me i would really appreciate the help.


thanks again,
Sir Charles

Hello chazz6422 and welcome to ItsAllPC!

Here's what I recommend: Find out what the motherboard chipset is and install the drivers for it. It is really hard to give you some fool proof advice because the USB drivers from system to system are different. I'm surprised windows wouldn't include the chipset's USB drivers. If the USB ports reside on an expansion card on the PCI bus, you'll obviously have to get the drivers for that instead, but the way you described it I'm leaning more toward chipset drivers.

I can find the drivers for you if you find out what chipset the computer uses. There are many ways to find out what chipset the computer has. One easy way, if it happens to be an intel chipset, is this utility. Otherwise, you could have a look at the motherboard, or go into the device manager.

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Hi there Charles, Welcome to ItsAllPC.

The only thing I can think of is taking the side pannel off the PC and looking at the USB device (Which should be PCI, attatched onto the motherboard) and seeing if you can find a Make and Model on there. Then search the internet for a driver.

If you are using Windows XP, you shouldn't need a driver anyway, as it has its own built in USB Controller.

Thats as far as my knowledge goes, you may have to wait for another member to reply.

Hope this helps
Tom


*Edit. Read Zacks post. ^

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hey, i apologize for taking so long to reply to your replies :-p. Real Estate kept me busy and some other things wioth the church n stuff so i've been tired. But i'm back in the office now and i've looked inside. I couldn't find the name, but i believe it's an intel board. and the link the other guy sent me (sorry i can't remember the name) it just leads to an image. if you could send me the program again it would help a lot. I don't know the exact board name but i know it uses an intel pentium D.



***ALSO!! all the USBs are on the board itself.... the PCI card as a whole other animal.

First is your computer windows XP?

open it up and look in it and see what the numbers are on the flat black chips..



just tell me what numbers are on your chips inside.

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hi

ok, when you say flat black chips... i hope you don't mean the processor itself because it's covered by a huge cooling fan (see attached). BUT!!! i looked at the board good and found the whole model n junkÂÂ! ;D. it's an "Intel Desktop Board" and it has this number right udner the name "D101GGC." wait... i've got it open in front of me and i see that the specific chip you are reffering to is also covered by a cooling device. but i hope what i've already given you helps... i've got my camera phone with me so i can take photos.

Just keep looking you will find the specific chip i am talking about it might have wires near it and all computers have it.. there are no heat sincs on it.

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hi

Since the USB device is intergrated into your motherboard, it's driver should have been installed when Windows XP was.

So provided the USB devicde is working correctly, then a fresh installation of Windows XP should cure the problem...

I had a look for the USB driver for your motherboard on the Intel website, but to no avail.

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yeah... i'm wornding if that'll do it. It's not a geniune version of XP either.... idunno where these ppl got these bootlegged systems from... lol

ok that is a pick of your mobo but whats strange is I dont see the chip i am lookin for??

I guess you should just get windows xp reinstalled...

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hi

wow..... dude that was fast.... REALLY FAST!! but like i said...bootlegged. I'll do the XP thing if i can... i got a bunch of disks at home . Thanx for all the help guys. i'm about to take the whole mobo out and make sure everything's connected right. they're might be something loose because it's fallen on the floor before :. I'll be checking in with u guys a lot, because i wanna help out too i know a lil somethin 'bout PCs.... maybe nothing near that u guys know, but stilla lil something ;D. i've got a new struggle with this network in the office right now but i wont' bug u guyz anymore... plus this is the wrong forum topic for it NEway, i may post later. sorry if my grammar is bad, i'm IMing someone working on a file and tlakin to my broker4 all at once. THANX AGAIN GUYS!!!

Good Luck.

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I Beat Anorexia.

If I have helped you, please consider donating a little cash to Cancer Research UK

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hi