i think he is set to admin, looks like spyware has edited his user rights so that he cant access run or shutdown, best way would be to backup your documents that can be found c:/documents and settings/your name and save the backup somewhere on ur c drive, don't save backup to ur desktop, also backup anything on ur desjtop u want and save it on ur c drive, go onto the account that works fine then goto c:/documents and settings/ name that dosent work, right click the name of the file of the account that dosent work and delete it, then logoff and log onto the account that didnt' have the shutdown or run command and see if the shutdown button and run command have appeared, if all works, stay logged on and goto where you backed up ur documents and desktop, cut them and then paste them back into the file they originally came from (c:/documents and settings/name that didn't work originally) hope this helps urs dave

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